Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Emails
Contract Duration: Full-Time
Training Schedule: Between 6:00 AM - 9:00 PM, Monday - Friday, Weekends Off
Work Schedule: Between 6:00 AM - 10:00 PM, Including Weekends Work
Expected Start Date: April 09, 2026


About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

About The Role

Do you like helping others? Crescendo is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across various sectors including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a Crescendo employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay.

What you'll do...

• Identify customer needs and quickly develop solutions to answer customer questions
• Troubleshoot technical issues related to the platform and integrated enterprise systems
• Educate customers about the platform products and programs to enable best business practices
• Partner with cross-functional teams including Customer Success, Product, and Engineering to escalate and resolve customer needs
• Document and continuously improve best practices, team-resources, and SOPs
• Respond promptly (within SLA requirements) to support requests
• Handling Billing escalations
• Incident Management and triaging 
   

What we expect from you:

• A love for this platform and past experience with the product (personal or professional!)
• Passion and experience in delivering an high quality, personal, customer support. An ability to consistently deliver, provide-feedback-on, and hold yourself accountable to support targets
• Strong written, verbal communication, and presentation skills
• Demonstrated resilience, creativity, and analytical thinking in problem solving
• A teaching and learning mindset
• Experience working with enterprise technology (e.g. Salesforce, Confluence, Gsuite, Jira, Zendesk)

What You’ll Get In Return:

• Competitive base salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.