Accounts Receivable Specialist

San Pedro Sula or Tegucigalpa, Honduras

Full Time

Business Operations

Experienced

Role Details

Contract Type: Full-time
Training Schedule: Monday - Friday, 8:00 am - 5:00 pm | Weekends Off
Work Schedule: Monday - Friday, 8:00 am - 5:00 pm | Weekends Off
Work type and Location: Hybrid - San Pedro Sula & Tegucigalpa | You are required to go to the office on Mondays and Tuesdays during the first 60 days of employment
Start Date: March 23, 2026

About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role
We are seeking an Accounts Receivable Specialist to join our team. In this role, you are responsible for managing the company's accounts receivable processes, including invoicing, collections, and customer payment reconciliation. You will work closely with internal and external stakeholders to ensure accurate and timely processing of payments and resolve any billing disputes.

What You’ll Do:

Process and post daily incoming payments
Provide collection assistance and resolve all past-due discrepancies with assigned customers
Manage all chargebacks/disputes for resolution, collaborating with the Sales team for reconciliation as required
Breakdown of chargebacks from PDF formats to Excel, following the steps based on the criteria for each specific format and data needed from them for data entry into the Partner’s accounting system
Reconcile customer’s accounts and ensure all customer profiles are accurate and complete
Provide weekly/monthly AR reports for management review
Assist with audits as required
Generate and review AR aging reports
Coding corporate card transactions and ensuring supporting documents are enclosed

What We Expect From You:

Excellent English skills - spoken and written (EFSET results from C1 or C2 level)
Up to 2 years of experience in AR
Proficiency in Microsoft Excel
Strong attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
Strong written and communication skills
Ability to handle sensitive and confidential information
Able to organize daily workload volumes
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge

What You’ll Get In Return:

Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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Our roles require varying levels of English proficiency. To help us assess your level, using a computer, please complete the SolidRoad English Assessment before submitting your application (unless you have already done so).
Instructions:

1. Copy and paste the following link into your browser:
https://app.solidroad.com/public/assessments/258920d9-1a95-42f9-b6f4-2ca1be778ac1

2. Complete the full assessment.

3. Use your full name and the same email address as in your application.*

Do you have up to 2 years of experience in Accounts Receivable or a similar field?*

Are you proficient in Microsoft Excel, including functions like VLOOKUP, pivot tables, and data formatting?*

Have you previously reconciled customer accounts and resolved billing discrepancies as part of your responsibilities?*

Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected]*

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Accounts Receivable Specialist

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