Role Details

Location: Metro Manila, Philippines
Work Arrangement: Hybrid
Contract Duration: Full-Time, Permanent
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: Immediately
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

As a Data Analytics Engineer, you will build and maintain the analytics foundation that powers operational, product, and executive reporting.

You will transform CRM, support, and operational data into reliable datasets and Tableau dashboards used by leadership for decision-making. The role focuses on analytics engineering, data modeling, and reporting within an established AWS, Redshift, and Databricks environment.

Your work will ensure accurate, scalable, and trusted data across business reviews, performance reporting, and analytics initiatives.
 

What You’ll Do:

• Develop and maintain advanced Tableau dashboards and executive reports
• Define and standardize KPIs and reporting logic
• Deliver dashboards supporting operational reviews and leadership reporting
• Maintain a single source of truth across analytics assets

• Build analytics-ready data models in Redshift and Databricks
• Perform ELT/ETL transformations using SQL and Python (Pandas)
• Integrate data from Salesforce, Zendesk, and internal operational systems
• Optimize queries and datasets for performance and scalability
• Maintain structured data layers (raw → curated → analytics-ready)

• Monitor data pipelines and scheduled refreshes
• Troubleshoot data inconsistencies and pipeline issues
• Implement validation checks and ensure metric consistency
• Maintain documentation for datasets, metrics, and transformations

• Translate business requirements into scalable analytics solutions
• Support ad-hoc analysis using trusted datasets
• Partner with operational and leadership teams to deliver actionable insights
   

What We Expect From You:

Required Experience

• 4–6 years of experience in data analytics engineering, BI, or data platform environments
• Experience supporting analytics and reporting in data-driven organizations

Core Technical Skills (Non-Negotiable)

• Advanced SQL scripting for transformation and optimization
• Python automation (Pandas or similar libraries)
• Experience with modern data warehouse environments
• Cloud data experience, preferably AWS (Redshift, S3, Lambda)
• Strong Tableau dashboard development experience

Analytics Engineering Expertise

• Data modeling and dimensional modeling for reporting
• KPI and metric layer design
• ELT/ETL across multiple data sources
• Query optimization and warehouse performance tuning

Nice to Have

• Salesforce or CRM analytics experience
• Databricks exposure
• Airflow or similar orchestration tools
• Knowledge of data governance and data quality practices
• Familiarity with GCP/BigQuery

Preferred Background

• Experience in BPO or operational analytics environments, including:
• Workforce management analytics
• Operational performance reporting
• Supply chain or service delivery analytics
• Experience in SaaS, digital platforms, EdTech, or subscription-based businesses is a strong advantage
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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