Role Details

Location: Metro Manila
Work Arrangement: Onsite, BGC Taguig
Type of Support: Omnichannel
Contract Duration: Permanent 
Training Schedule: 8pm - 5am Manila Time, Sunday to Thursday
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: April 2, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role 

We are seeking Onsite Customer Support Specialist II to join our Customer Support Operations team for an innovative AI-driven personal concierge platform that helps individuals manage everyday responsibilities with ease.

Our technology blends intelligent automation with skilled human assistance to execute tasks that traditionally consume valuable time—such as coordinating appointments, resolving service issues, managing bookings, researching services, and handling administrative requests.

As a Customer Support Specialist, you will play a key role in ensuring that each user request is handled efficiently and thoughtfully. You will combine technical troubleshooting, operational coordination, and strong customer empathy to deliver a seamless experience that feels like having a trusted personal assistant available at all times.

This role is ideal for individuals who are organized, resourceful, and motivated to deliver meaningful solutions that make life easier for customers.

What You’ll Do:

• Provide professional, friendly, and solution-oriented customer support across voice, chat, and email channels.
• Assist customers with task fulfillment requests, including coordinating services, scheduling appointments, managing bookings, and resolving administrative concerns.
• Communicate with external vendors, service providers, and businesses when required to complete user requests.
• Troubleshoot platform issues and support users in navigating the service effectively.
• Maintain accurate documentation of each request while ensuring timely completion of tasks.
• Prioritize and manage multiple requests based on urgency and complexity.
• Identify patterns in customer inquiries and escalate insights that can improve product workflows or automation capabilities.
• Collaborate with internal teams to continuously enhance service quality and operational efficiency.
• Apply sound judgment and problem-solving skills when managing complex customer situations.

• 1+ years of experience in customer support
• Strong English communication skills (written and spoken).
• Excellent problem-solving, research, and analytical abilities.
• High level of digital literacy and comfort working across multiple web-based platforms.
• Ability to multitask effectively while maintaining strong attention to detail.
• Strong time management skills and ability to work autonomously in a fast-paced environment.
• Demonstrated empathy, active listening, and customer-centric thinking.
• Ability to remain calm and solution-focused when handling complex or sensitive requests.
• Passion for delivering exceptional service and helping people simplify their daily lives.

• Overtime is available if applicable 
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.