Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

We are currently looking for a motivated Technical Support Associate to support a new partner in the medical field. This partner is passionate about helping people and is on a mission to democratize healthcare by making medical imaging accessible to communities worldwide. To support this team, we are seeking candidates with extensive experience in customer and technical support, strong communication skills, and a passion for helping users solve complex issues. The ideal candidate will have a proven ability to provide thorough troubleshooting, diagnose technical problems, and guide customers step-by-step toward effective solutions through phone, email, and chat. In this role, you should enjoy thriving in dynamic and flexible environments, taking ownership of our partners’ brand and products, and using your analytical thinking and problem-solving skills to deliver an exceptional customer experience. You will play a key role in ensuring customers feel supported, confident, and successful when using the product.

What You’ll Do:

• Providing excellent, friendly, and professional technical and customer support via email, chat, and phone
• Delivering in-depth troubleshooting and technical guidance to help customers resolve product issues efficiently
• Diagnosing problems by asking the right questions, analyzing symptoms, and guiding customers through clear step-by-step solutions
• Identifying recurring customer issues and contributing insights and reports to help our partners improve their products and processes
• Answering pre-sales questions and helping qualify leads for the sales team
• Assisting customers with their payment process and account-related inquiries
• Working both independently and collaboratively while maintaining a high level of accountability and attention to detail

What We Expect From You:

• C2 English proficiency – both written and spoken – with an ability to adjust tone for different situations
• Extensive experience in customer support and technical troubleshooting, preferably in a SaaS, healthcare, or technology environment
• Strong analytical thinking and advanced problem-solving abilities
• Ability to quickly diagnose issues and provide clear, actionable solutions
• Adaptability and comfort working in fast-paced and evolving environments
• High level of empathy, patience, and attentiveness toward clients
• Strong organizational skills and the ability to multitask while maintaining accuracy.
• A collaborative, team-oriented mindset
• Bonus: Knowledge of ultrasound technology or medical imaging. Nurses, medical students, and sonographers are very welcome to apply and have knowledge of Salesforce 

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.