Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Emails
Contract Duration: Full-Time
Training Schedule: Monday to Friday, 8:00 am - 5:00 pm
Work Schedule: Friday to Tuesday, 10:00 AM – 7:00 PM | Off Wednesday & Thursday
Expected Start Date: April 30, 2026
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

The specialist will assist customers who have purchased the app. Customers will have inquiries regarding the product and issues that must be resolved. These concerns will range from driver installation issues, software specific issues, to testing. You will have to be a great problem-solver and amazing at demonstrating empathy. You must have the ability to figure out how technology works when things go wrong. You’ll have to multitask across computer systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. Your verbal and written communication skills must be excellent, as well as have the ability to effectively prioritize and manage your time to meet your daily goals/KPIs. You must be able to adapt to different communication styles, and your daily goals will change based on volume and external factors that the client presents. Your agenda isn’t only to help fix technical issues, but also provide an incredible customer experience.
 

What You’ll Do:

• Resolve cases via Intercom by working with customer support for all user purchases
• Peer review cases daily and provide feedback
• Be able to self-manage side projects
• App Store and Google Play Store reviews management

What We Expect From You:

• Fluency speaking all languages requested during the hiring phase
• Mid level expertise with technical knowledge and background
• Be able to express empathy and have the ability to communicate politely with a friendly demeanor towards customers
• Able to describe an error and prepare relevant information such as the steps taken in order to escalate or to seek further assistance
• Effectively retain newly learned processes, product updates, past troubleshooting steps and all the necessary information in order to expand and deepen knowledge
• Love to work with teammates, and are goal-oriented with your co-workers
• Extensive knowledge over the use of operating systems such as Windows and MacOS, iOS, Android 
• Ability to troubleshoot, debug and diagnose issues described by users in order to reproduce bugs, determine workarounds, and provide solutions
• High reading comprehension and problem solving abilities

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Hybrid working arrangements

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.