Role Details:

Location: Philippines
Work Arrangement: In-Person
Type of Support: Omnichannel
Contract Duration: Full-Time, Permanent
Training Schedule: Open to shifting schedules (subject to business requirements)​
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: Immediately



About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role
We are seeking a Customer Service Representative (CSR) to support our Car Insurance account through voice-based interactions. The role is responsible for assisting customers with policy inquiries, claims support, billing concerns, and general insurance-related requests while delivering a high level of customer satisfaction.

What You’ll Do:

• Handle inbound and outbound calls related to auto insurance policies and services
• Assist customers with policy information, coverage details, renewals, and billing inquiries
• Provide basic support for claims initiation and status updates
• Resolve customer concerns in a timely and professional manner
• Accurately document customer interactions in the system
• Follow established call handling procedures and compliance requirements
• Meet quality, productivity, and customer experience targets

• At least 1 year of voice customer service experience (BPO or contact center)
• Auto insurance experience is an advantage
• Must possess a valid driver’s license
• Strong English communication and listening skills
• Customer-focused with good problem-solving abilities
• Basic computer navigation and documentation skills
• Willing to work shifting schedules, including weekends and holidays if needed

• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.