Role Details

Location: San Pedro Sula and Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Data & Reporting Support
Contract Duration: Permanent
Training Schedule: Monday to Friday, 8:00 am - 5:00 pm CST
Work Schedule: Monday to Friday, 8:00 am - 5:00 pm CST
Expected Start Date: March 05, 2026
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

We are at the forefront of the smart cities revolution. Our mission is to improve daily life in cities and public spaces, with products that bridge the digital and physical worlds by delivering connectivity, information, and content to enrich our everyday journeys and elevate the urban experience.

What You’ll Do:

• Within your first month:
  • Learn about the multifaceted nature of our business, including: how a Transit kiosk gets deployed; know our Hardware and software stack and how they are executed; how our programmatic selling platform works; how we work with cities and external partners; and how our millions of users experience our products.
  • Understand our data architecture and team structures, including the roles played by Data Engineering, Analytics, Business Intelligence, Data Science, and Machine Learning. You will need to ensure you are constantly communicating with these folks to gather information and work in a collaborative environment.
  • Go deep into one area of focus, understanding the business challenges, the stakeholders, the processes, and of course, the data.
  • Develop and present your first dashboard in Tableau.
  • You will be responsible for all technical writing for the Operations team and the Analytics team.
  • You are required to document all your work on our Jira board; this is part of your KPI.
• Within your first 3 months:
  • Play a key role in converting an entire department’s reporting processes into full-blown business intelligence, automating manual efforts, replacing spreadsheets with automatically refreshing dashboards, presenting to key stakeholders, implementing a feedback loop, and planning for future improvements.
  • Participate in meetings decided by your client/manager.
  • Participate in taking our data architecture to the next level by integrating data across multiple areas of the business and delivering improved analytics performance to internal as well as external stakeholders.
  • Collaborate with all parties to ensure you meet your given timeline for any report, dashboard, or documentation.
• Within your first year:
  • Develop your skills to become a Tableau Guru on the Data & Analytics team, and a point person for others around the company who are seeking out data visualization and business intelligence best practices.
  • Be in charge of keeping all reports up to date and maintaining the accuracy of the reports even if they are not being used on an everyday basis.
  • Coordinate, update, and ensure delivery of each report in a timely manner.
  • Know at least one side of the business so well that you’re able to proactively identify improvements to their operations by using the dashboards that you’ve built for them.
  • Strengthen your knowledge of cloud-based databases, data processing, and SQL skills.
  • Be able to measure your impact on the business in terms of revenue generated in new business and dollars saved from improved operational efficiency.
  • Identify a new way to use company data to improve life in cities.

What We Expect From You:

• 3+ years of experience as an analyst, consultant, or data professional.
• Robust experience with SQL and Tableau (or similar data visualization tools).
• Experience with cloud-based database systems — ideally AWS and/or Snowflake.
• Strong business acumen; able to keep the big picture in mind while remaining focused on details.
• Experience working with large and complex datasets and databases, and familiarity with data wrangling tools.
• Ability to see patterns in datasets that others miss and turn them into clear, compelling stories.
• Ability to communicate effectively with engineers and non-technical stakeholders.
• Independent learner who knows when to ask for help.
• Familiarity with media and/or marketing (preferred but not required).
• Degree in Economics, Statistics, Math, or another quantitative field (preferred but not required).
• Some understanding of Python and/or R for data manipulation and machine learning applications (preferred but not required).

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.