Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Contract Duration: Permanent
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: Immediately

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

The Data Entry Specialist is an execution-focused, highly organized, and deadline-driven individual responsible for performing the technical steps required to prepare and migrate customer data from legacy systems. This role is critical to the success of the migration program. It requires strict adherence to process, strong attention to detail, and proactive problem-solving to ensure data accuracy and customer readiness.
 

What You’ll Do:

• Execute data migration tasks as assigned by the Customer Success Manager (CSM) according to each customer’s approved migration timeline.
• Perform data extraction, cleansing, transformation, and import processes to ensure accurate transfer of customer data.

• Maintain a strong task-oriented focus with consistent delivery against internal deadlines.
• Prioritize and manage a high volume of data-related tasks across multiple customer accounts simultaneously.

• Follow defined step-by-step instructions for data requests while applying critical thinking to identify anomalies, inconsistencies, and potential risks.
• Perform thorough quality checks to validate migrated data against source files and documented customer requirements.

• Use Excel and/or Google Sheets at an advanced level for complex data manipulation, including formulas, VLOOKUPs, pivot tables, and data validation.
• Maintain a customer-first mindset, recognizing that data quality and timeliness directly impact the customer’s ability to launch successfully.
   

What We Expect From You:

• 1+ year of experience in a data entry, data processing, or data support role.
• Advanced proficiency in Microsoft Excel and/or Google Sheets, including handling large datasets (10,000+ rows) and using advanced functions.
• Proven ability to follow detailed instructions with a high degree of accuracy and attention to detail.
• Highly organized, autonomous, and deadline-driven.
• Experience using a project management tool (e.g., Asana) is a plus.
• Strong analytical and problem-solving skills.
• High attention to detail and data accuracy.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Comfortable working cross-functionally with Customer Success and Operations teams.
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.