Role Details

Location: San Pedro Sula and Tegucigalpa, Honduras
Work Arrangement: Hybrid
Type of Support: Phone, text, emails
Contract Duration: Part-time
Training Schedule: Monday to Friday; hours yet to be determined
Work Schedule: Monday to Friday; 9:00 am - 1:00 pm
Expected Start Date: March 30th
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

The Customer Support Team ensures successful order delivery by tracking shipments and communicating with Relish customers and catering partners (CPs). The team works closely with Relish Operations, Product Development, Account Management, and Sales to troubleshoot product and technical issues, support catering partners, and manage customer relationships.

As a Customer Support Specialist, you will be responsible for monitoring deliveries during your shift and completing Relish customer service tasks. These responsibilities include, but are not limited to, monitoring the Relish inbox, managing the inbound phone queue, and responding to frontline agent pings.

The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Communicate with customers and Catering Partners about active orders via email, phone, and text messaging.
• Build relationships with account admins to ensure ongoing issues are addressed and clients remain satisfied. You will also collaborate with the Account Management team to help manage these relationships.
• Review customer feedback and follow up on any addressable issues.
• Work closely with the Operations team to support Catering Partners.
• Coordinate with the Dispatch team regarding driver assignments and delivery issues.
• Provide support to peers by answering questions and assisting with troubleshooting.
• Maintain direct communication with clients and partners regarding feedback and updates.
• Stay up to date with product and platform changes and help educate customers on these updates.
• Support the team by executing initiatives and collaborating on projects.

What We Expect From You:

• Excellent phone presence
• 1+ year of customer support experience
• Proficiency in English (spoken and written)
• Passion for creating exceptional customer experiences and the ability to turn challenging situations into opportunities to exceed customer expectations
• A strong sense of responsibility and ownership over your work.
• A proactive, go-the-extra-mile approach to solving problems both internally and externally.
• Excellent communication skills across phone, email, and text.
• Confidence in multitasking and managing multiple priorities.
• Ability to quickly learn and become proficient with new technology systems and tools.
• Eagerness to contribute to a growing and evolving team.
• Adaptability in a fast-changing work environment.
• Strong ability to prioritize and manage issues effectively.
• Interest in collaborating across multiple departments to improve processes and outcomes.
• Ability to work independently as well as collaboratively within a team.
• A mindset focused on continuous improvement and making things better.

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.