Role Details

Location: Metro Manila, Philippines
Work Arrangement: Hybrid 
Type of Support: Omnichannel
Contract Duration: Full Time
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: ASAP

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

As a Customer Support Specialist, you’ll guide customers, partners, and clients—turning questions about accounts, payments, orders, or benefits into clear, actionable solutions. Every interaction is a chance to make an impact, build trust, and show how peak CX performance is done.

Let us match your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, plus more. As part of the Crescendo team, you’ll have the support you need to develop and grow your career. 

The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Data Entry + Invoice Creation: Quickly collects, organizes, processes, and accurately transcribe data to create customer invoices
• Invoicing: Ensure carrier invoices are submitted correctly to brokers
• Record keeping: Ensure your work across all functions follows documented processes and you verify the accuracy and completeness of the entered records/data of your work. Ensure precise data entry from diverse sources into relevant systems and databases
• Uses software tools such as Excel, Word, and Google Sheets to enter data
• Performs quality checks on data entry to ensure that it is error-free and up to date
• Collaborates with other departments as needed to resolve issues
• Adheres to company and account’s policies and procedures
• Identifies further opportunities for services and process improvements
• Manifests understanding and executes proper procedures on company-related requirements and tasks
• Continuously improves knowledge of product, services, and processes by participating in training programs and continuous learning modules
• Participates in ongoing training sessions to enhance data entry accuracy and efficiency
• Receives feedback from supervisors/managers to improve data entry speed and quality
• Engages in self-directed learning to master new data entry software or tools
• Collaborates with team members to share best practices and improve overall performance
• Works towards achieving performance goals set by the organization through regular performance evaluations
• Communicates to the internal management all identified issues, service disconnects, or other account-specific concerns that may have an impact on production or in delivering quality service to the customers and partners
• Understands and exceeds partner expectations by meeting or exceeding performance targets for related KPIs
• Maintains a positive, empathetic, and professional attitude toward partners and colleagues at all times
• Collaborates with colleagues/team members
• Participate actively in team meetings to contribute ideas, share updates, and address any concerns or changes
• Foster open communication channels within the team
• Share knowledge and best practices
• Perform other duties as assigned

What We Expect From You:

• Excellent written and verbal business English communication skills
• 2-3+ years of experience working with a US-based company (US startup experience preferred)
• The ability to self-motivate, think creatively, problem solve manage multiple tasks, and deliver results even when faced with changing requirements and priorities.
• You have both the desire and ability to learn from feedback and constantly improve.
• Experience in Excel, Google Suites, and Slack
• Prior accounting, customer service, or executive assistant experience is a plus

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.