Role Details

Work Arrangement: Remote
Contract Duration: Full-time
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Reports to: SVP, Operations

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

We are seeking an AI Applications Specialist to design, build, and optimize AI-driven solutions that improve operational efficiency and scalability across BPO operations. This role focuses on identifying operational inefficiencies and transforming them into structured AI applications and workflow automations that reduce manual workload, improve quality consistency, and drive measurable business impact.

You will work closely with operations teams to map processes, implement AI-supported workflow improvements, run controlled experiments, and measure the performance impact of automation initiatives. This role is ideal for someone who enjoys systems thinking, experimentation, and using AI technologies to improve operational performance.
 

What You’ll Do:

• Design and develop AI copilots and structured prompt frameworks
• Configure AI-powered workflows and automation solutions
• Improve AI output quality, classification logic, and operational usability

• Map end-to-end operational workflows before automation
• Identify inefficiencies, manual bottlenecks, and repetitive processes
• Design improved workflows supported by AI and automation tools

• Conduct pilots and controlled experiments before full-scale rollout
• Compare baseline vs post-automation performance metrics
• Continuously refine prompts, AI models, and workflow automations

• Establish operational baselines such as processing time, cost, and quality metrics
• Track efficiency improvements, productivity gains, and quality outcomes
• Measure ROI and operational impact of AI initiatives
   

What We Expect From You:

• 3–5+ years of experience in operations, process improvement, workflow automation, digital transformation, or related operational roles
• Experience analyzing workflows and implementing process improvements that improve efficiency, quality, or scalability
• Exposure to AI tools, copilots, or automation platforms used in operational environments
• Experience in BPO, shared services, or service delivery operations is highly preferred

• Strong understanding of AI tools and prompt engineering for operational use cases
• Experience in workflow automation, process design, and operational optimization
• Ability to conduct process mapping and identify operational inefficiencies
• Strong analytical skills with the ability to measure baseline performance and operational improvements
• Experience running pilots, experiments, or proof-of-concept initiatives to test new solutions

• Familiarity with AI platforms or LLM-based tools used for operational support or automation
• Experience with workflow automation tools or operational workflow systems
• Exposure to operational analytics, dashboards, or reporting tools used to monitor performance

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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