Technical Support & Platform Specialist

San Pedro Sula, Honduras

Full Time

Customer Experience & Support

Experienced

Role Details

Location: San Pedro Sula
Work Arrangement: Hybrid
Type of Support: Ominichannel (Email, chat, and phones)
Contract Duration: Permanent
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Monday - Friday, 9:00 am - 6:00 pm | Weekends off | Schedule will be affected by DST
Expected Start Date: February 26, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

We are looking for a bright, articulate, and detail-oriented Technical Support / Platform Associate who is passionate about supporting digital products and ensuring smooth publishing and web platform operations. You’ll play a key role in managing mobile application publishing, maintaining web platforms, and supporting internal teams with technical processes and documentation.

The ideal candidate is process-driven, reliable, and proactive, with strong technical fundamentals and a customer-first mindset. You’ll thrive in a fast-paced environment, adapt quickly to changing requirements, and take ownership of platform accuracy and performance. Your focus areas will include:

Supporting mobile application publishing and maintenance
Managing and updating website platforms
Creating and maintaining technical documentation and resources
Ensuring compliance with platform requirements and best practices

What You’ll Do:

Manage and support mobile application publishing processes, including Apple Developer and Google Play Console.
Work with App Store Connect, DUNS resources, and related tools to ensure successful app submissions and updates.
Build, update, and maintain websites across multiple platforms such as WordPress, Wix, Squarespace, and GoDaddy.
Troubleshoot publishing, platform, and website issues, escalating when necessary.
Create, update, and maintain documentation related to app publishing, website management, and internal processes.
Stay current on platform updates, policy changes, and best practices.
Collaborate cross-functionally to ensure timely releases and platform stability.
Promote a detail-oriented and quality-driven approach to all technical tasks.

What We Expect From You:

Experience in publishing mobile applications using Apple Developer and Google Play Console.
Familiarity with App Store Connect and DUNS resources.
Hands-on experience building and maintaining websites on platforms such as WordPress, Wix, Squarespace, GoDaddy, or similar.
Strong attention to detail and ability to follow structured processes.
Excellent written and verbal communication skills.
Strong time management skills with the ability to multitask and meet deadlines.
Self-motivated, organized, and eager to learn new technologies.
Comfortable working in a fast-paced, evolving environment.
Strong problem-solving skills and sound judgment under pressure.
Passion for delivering reliable, high-quality technical solutions.

What You’ll Get In Return:

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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If yes, briefly explain what happened and how you resolved it.
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Our roles require varying levels of English proficiency. To help us assess your level, using a computer, please complete the SolidRoad English Assessment before submitting your application (unless you have already done so).
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Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

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