Role Details

Location: Honduras, San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Phones and Emails
Contract Duration: Temporary 5 months
Training Schedule: 8:00 AM - 5:00 PM Monday - Friday
Work Schedule: To Be Assigned
Expected Start Date: March 26, 2026
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

Do you like helping others?  Crescendo is looking for talented folks to join our Technical Support teams. We have a range of opportunities available for people who have built a career in the technical support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our Partner. As a Crescendo employee, you’ll have the support you need to develop and grow your career. 
A successful candidate is able to think creatively and embody our customer-first mentality as you offer guidance and knowledge on the program.

The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Providing support to customers via phone calls and emails, with the service level and customer satisfaction as top priorities
• Responding to and resolving support requests with a high level of care, curiosity, and empathy
• Troubleshooting issues across multiple platforms and partnering with teammates to identify solutions.
• Fact-finding, troubleshooting, diagnosing software and hardware issues, and providing solutions (as well as offering alternatives and creative ideas at times)
• Effectively communicating with the product team to fix the issue in a timely manner
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Educating customers and users on how to use the products and services
• Proactively communicating possible solutions to common customer problems
• Escalating tickets promptly when you’re unable to resolve them
• Escalating bugs or issues with our web and mobile applications, and following up with the users once the issue has been resolved
• Relating feedback and ideas from customers to stakeholders within the organization
• Communicating professionally and thoughtfully with customers and internal teams
• Displaying ownership of assigned projects outside traditional Technical Support duties

What We Expect From You:

• A minimum of 1 year of experience in technical support is required, preferably supporting customers via phone and chat
• Metrics-driven and proven ability to handle a high volume of customer interactions
• Passion for Customer Experience via phone, email, and chat
• Proficiency in English, spoken and written
• Excellent written and verbal communication skills
• Savvy with web and computers. You can learn new digital platforms and software with ease
• Ability to work independently and collaboratively
• Highly adaptable, fast learner, able to work with little direction, and own customer issues
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Strong conflict resolution skills and even temperament in challenging situations
• Excellent workload management and work prioritization skills (especially when many items require your attention)
• Excel at working independently and remotely with a distributed team
• Previous experience providing technical support

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.