E-Commerce Technical Support Specialist

Role Details

Location: Honduras, San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Backoffice
Contract Duration: Permanent
Training Schedule: Monday - Friday, 8 AM - 5 PM CST
Work Schedule: Monday - Friday, 8 AM - 5 PM CST
Expected Start Date: February 19, 2026
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

We are currently looking for creative and tech-savvy individuals with the confidence to be able to investigate, troubleshoot, and work with detailed data-entry projects in order to provide outstanding customer service in a creative way with words. Capable of tailoring, and completing a customer’s requests, amazing English communication skills and detailed/enthusiastic customer care professionals to help support our growing list of world-class restaurants. This is an incredible opportunity to work with a fast-growing technical startup serving the hospitality industry.
This partner is transforming the food & beverage industry by helping restaurants stay at the forefront of technology. Our simple and integrated platform gives restaurants industry-specific tools to manage their website, marketing, and digital operations. They power leading restaurants such as The Meatball Shop, Joseph Leonard, Union Square Cafe, and many more. You’ll demonstrate key characteristics such as responsibility, reliability, product knowledge, time availability, positive attitude, openness to feedback, coaching skills, and a good relayer.  

What You’ll Do:

• Supporting the programs team with customer setup, website data entry and content moderation projects
  • Initial Site Set-Ups
  • Content Revisions
  • Build Online Ordering Stores
  • Build Catering Stores
  • QA sites pre-launch
• Provide thoughtful results to complex situations while minimizing the customer’s effort in topics such as: Adding menus, alerts, links, general settings, and flexible content
• Auditing the program's sites for potential quality and content issues
• Handle every task or project with the utmost professionalism and friendliness, ensuring that the people contacting us feel great about the program
• When in production, diagnose issues and potential bugs with the platform 
• Communicating clearly with customers and the partner team 
• Master the partner's platform and provide outstanding customer service
• Assist customers with technical support requests through emails and phone calls - if needed
• A Fast Learner! the program is constantly changing, we need someone who can adapt, learn fast, and is willing to understand complex topics
   

What We Expect From You:

• +1 year working on technical customer support experience, preferably supporting emails, and calls More web, computer, and smartphone-savvy than the average person
• Excellent verbal and written communication skills (able to maintain fluent conversations with customers)
  • Strong reading comprehension and problem-solving skills — great Support Heroes know how to “read between the lines” to give customers the help they need
  • Patience and clarity when speaking to customers who aren't tech-savvy 
  • Motivated to ask the right questions to get to the not-so-obvious solutions 
• Ability to stay organized and multitask when faced with numerous projects that require immediate attention
• Ability to work in a fast-paced environment:
  • Handle different type of tasks simultaneously
  • Thrive in a dynamic and evolving environment - must be adaptable 
• Creativity, strong attention to detail, and amazing customer service sensibilities
• Oriented to feedback. Accepts and gives feedback and understands the importance of it in the work environment
• Able to work both independently and interested in being part of a team and working in a collaborative culture.
• If you already have any of the skills below that is a big plus, if not we will teach you!
  • Experience using CRMs (Front, Jira)
  • Experience understanding technical processes
  • Understanding of basic HTML and CSS
  • Background providing customer service for a technology company
     

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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