Dutch Customer Support Specialist (ZA) - GST

Cape Town, South Africa

Full Time

Customer Experience & Support

Experienced

Role Details

Location: Cape Town, South Africa
Work Arrangement: Work from home
Type of Support: Phones and emails

About Us

At Crescendo, we’re redefining customer experience in the AI era. By combining world-class outsourcing expertise with innovative technology, we deliver scalable solutions and always-on support for global partners.

But what truly makes us different is our people. We don’t just offer jobs—we build careers. At Crescendo, you’ll find a culture where your ideas are valued, your growth is supported, and your work makes a meaningful impact.

Join us and help shape what’s next in customer experience.

The Role

As a Dutch Customer Support Specialist, you’ll play a vital role in supporting professionals who rely on critical systems and services in their day-to-day operations. This isn’t just another support role—your work helps ensure smooth processes in environments where accuracy, speed, and reliability truly matter.

You’ll be the go-to person for handling account inquiries, processing orders, coordinating service requests, and ensuring everything runs seamlessly behind the scenes. If you’re detail-oriented, proactive, and passionate about helping others, this role is for you.

What You’ll Do:

Provide high-quality support via phone and email in both Dutch and English
Process orders, returns, and billing adjustments with accuracy
Coordinate service requests and ensure timely follow-ups
Document all interactions clearly for reporting and compliance
Escalate complex cases following established workflows
Maintain a customer-first, solutions-driven approach in every interaction

What We Expect From You:

Fluent Dutch (C1/C2 level) and strong English communication skills
Proven experience providing Dutch-language customer support
At least 2 years of experience handling email and phone support
Strong written and verbal communication skills
Ability to multitask and manage multiple conversations efficiently
Detail-oriented with a strong problem-solving mindset
Comfortable using CRM systems, ticketing tools, and order platforms
Ability to thrive in a fast-paced, performance-driven environment

What You’ll Get In Return:

100% remote work setup – work from the comfort of your home
Competitive base salary
Comprehensive benefits package (medical, dental, vision – country-specific)
Be part of a people-first, values-driven culture
Work with diverse, global teams and innovative partners
Access to posture-based fitness sessions from home
Continuous training and development opportunities to grow your career

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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Desired salary*

Earliest start date?*

Can you work weekends?*

Are you a current or former employee of Crescendo (formerly known as PartnerHero)?*

Are you comfortable with working 100% remotely*

Do you have a quiet, dedicated workspace and reliable internet for remote work?*

Please perform an internet speed test (using Speedtest.net) and upload a screenshot of your results*

Do you have at least 2 years of Dutch Bilingual experience in BPO or customer support handling both calls and emails?*

What is your Dutch language proficiency level*

Are you comfortable providing support in both Dutch and English?*

The role requires a high level of proficiency in both Dutch and English. To help us assess your language skills, please complete the SolidRoad Dutch-English Assessment on a computer before submitting your application (unless you’ve already done so).

Instructions:

1. Copy and paste the following link into your browser:
https://app.solidroad.com/public/assessments/47e94075-4986-4923-b1d5-f89b2d49fa90

2. Complete the full assessment.

3. Use your full name and the same email address as in your application

4. If you encounter a problem, please retake it using a different email.*

Do you have experience using multiple communication channels simultaneously?* PhoneEmailChatCRM system/toolsNone of the above

Do you have experience using CRM systems, ticketing tools, or order management platforms?*

Are you confident handling customer phone or email/written conversations entirely in Dutch, including complaints and complex issues?*

Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected]*

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Dutch Customer Support Specialist (ZA) - GST

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