Role Details

Location: Metro Manila
Work Arrangement: Remote
Type of Support: Emails through Tickets
Contract Duration: Temporary - 90 days
Training Schedule: 11:00 PM to 8:00 AM, Manila Time
Work Schedule: To be determined
Expected Start Date: April 27, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

As a Safety & Compliance associate for our dating app, you will play a critical role in maintaining a safe, respectful, and trustworthy environment for our global community. This position is primarily focused on resolving customer inquiries and user reports via email, requiring strong written communication, sound judgment, and a high level of emotional resilience.

You will operate in a fast-paced support environment where managing a continuous case backlog and adapting to shifting priorities are part of daily operations. Success in this role requires the ability to work efficiently under pressure while maintaining accuracy, consistency, and professionalism.

Due to the nature of the platform, this role involves regular exposure to sensitive and potentially disturbing user-generated content, including reports related to safety risks, harassment, abuse, fraud, and violations of community guidelines. While comprehensive training, clear policies, and ongoing support are provided, candidates should be prepared to handle challenging material responsibly and objectively.

This role is ideal for individuals who are detail-oriented, emotionally grounded, and motivated by meaningful work that directly contributes to user safety and platform integrity

Important Notice - Content Exposure
This role involves frequent exposure to explicit content, graphic language, and other potentially disturbing material.

What You’ll Do:

• Handling a high volume of Safety & Compliance cases via email with empathy, clarity, and efficiency.
• Achieve our KPI’s:
• Solved tickets: 84
• QA: 92%
• AHT: 5 minutes
• Reviewing and responding to user reports in alignment with internal policies and safety standards
• Making consistent, well-reasoned decisions in time-sensitive situations
• Managing workload pressure while meeting productivity and quality expectations
• Escalating critical or high-risk cases according to established procedures
• Maintaining strict confidentiality and professionalism at all times
• Collaborating with Trust & Safety, Compliance, and Quality teams
• You bring cultural awareness and sensitivity to your work, understanding the importance of advocating for and protecting LGBTQ+ communities in online spaces.

What We Expect From You:

• Strong written communication skills with the ability to remain calm and objective.
• Comfort working in a structured, rules-based environment
• Emotional resilience and the ability to process sensitive or distressing content.
• Excellent attention to detail and decision-making skills
• Ability to work independently while contributing to a collaborative team culture.
• Willingness to learn and adhere to safety, moderation, and support guidelines.

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.