Technical Support Specialist - GST

San Pedro Sula or Tegucigalpa, Honduras

Full Time

Customer Experience & Support

Mid Level

Role Details

Type of Support: Omnichannel (Phone, Chat, Email)
Location: San Pedro Sula or Tegucigalpa, Honduras
Work Arrangement: Hybrid

About Us

Crescendo represents peak CX performance in the AI era. By combining world-class outsourcing expertise with cutting-edge technology, we redefine customer experience and operations—delivering results that scale and support that never sleeps.

At Crescendo, people come first. We don’t just connect talent with opportunities—we create a space where careers grow, ideas thrive, and individuals are empowered to make a real impact. Join us and help shape the future of customer experience.

Welcome to Crescendo. Welcome to what’s next.

The Role

We are looking for a Technical Support Specialist to join our team. If you enjoy understanding systems, guiding customers through solutions, and troubleshooting technical issues, this role is for you. You’ll resolve product concerns, analyze logs, manage cases, and help keep our knowledge base up to date.

Ideal candidates are curious, patient, and motivated to grow their technical skills. This role is a great fit for those who are strong communicators, comfortable with technology, and committed to delivering reliable and friendly support.

What You’ll Do:

Diagnose and resolve technical issues through email, chat, or phone.
Guide customers step-by-step on product usage, configuration, and troubleshooting.
Troubleshoot network, hardware, software, and application-related issues.
Identify root causes and document solutions clearly.
Manage incoming tickets and provide timely, accurate updates.
Test and validate product behaviors to confirm or rule out bugs.
Translate technical concepts into clear, easy-to-understand explanations.
Maintain professional, friendly, and helpful communication.
Update internal knowledge base and FAQs with new insights.
Collaborate with engineering, QA, and product teams on recurring issues.
Participate in trainings to stay current with new tools and features.
Coordinate escalations or high-priority cases with senior teams.

What We Expect From You:

2+ years of experience in a technical support role.
Residing in San Pedro Sula or Tegucigalpa, Honduras.
Hands-on experience troubleshooting commercial products and performing firmware upgrades.
Strong analytical and problem-solving skills.
Excellent English communication skills (spoken and written, C1/C2 level).
Passion for delivering exceptional customer experiences and turning challenges into opportunities.
Adaptable and able to thrive in a fast-paced, evolving environment.
Proven ability to handle high-volume customer interactions.
Strong conflict resolution skills and calm temperament in challenging situations.
Confidence navigating new tools, technologies, and processes.

What You’ll Get In Return:

Hybrid work arrangement
Competitive base salary
Work with diverse, innovative global teams
Generous paid vacation
Comprehensive benefits package including medical, dental, and vision coverage (per country of residence)
Training and development opportunities from Crescendo and external partners
Be part of a people-first, values-driven organization

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Desired salary*

Earliest start date?*

Can you work weekends?*

Can you work evenings?*

Can you work overtime?*

Have you submitted an application to Crescendo (formerly PartnerHero) within the last two weeks?*

What type of work setup do you prefer?*

Are you currently residing in San Pedro Sula or Tegucigalpa?*

Do you have prior experience providing technical guidance or expertise in a support role? How long?*

What is your current level of English proficiency?*

Would you consider temporary or contract roles if a position matching your skills becomes available?*

Are you comfortable and experienced providing customer support for the following communication channels:
- Phone
- Email
- Live chat*

Are you able to work with multiple tools and platforms simultaneously (e.g., ticketing systems, diagnostic tools)?*

Are you confident in communicating technical concepts in a way that is easy for customers to understand?*

What tools, software, or platforms have you used in your previous customer support or technical support roles?*

Can you please confirm that you already have your RTN?*

Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected]*

Human Check*

Submit Application

Welcome to our career page!

Technical Support Specialist - GST

Apply for this position