Customer Support Specialist - Omnichannel (GST)

San Pedro Sula or Tegucigalpa, Honduras

Full Time

Customer Experience & Support

Mid Level

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Setup: Hybrid
Support Channels: Phone, Chat, Email

About Us

At Crescendo, we’re redefining what great customer experience looks like in the AI era.

We bring together world-class outsourcing expertise and modern technology to help global brands deliver seamless, always-on support. But what truly sets us apart isn’t just what we do—it’s how we do it.

Our people are at the center of everything.

We’re building a workplace where careers grow with purpose, ideas are heard, and every role contributes to something bigger. Here, you’re not just answering customer requests—you’re helping shape experiences that matter.

If you’re looking for growth, challenge, and a team that invests in you, you’ll feel right at home at Crescendo.

About the Role

As a Customer Support Specialist, you’ll be the voice and support behind some of the world’s leading brands.

You’ll work across phone, chat, and email—helping customers solve problems, answering questions, and ensuring every interaction feels clear, professional, and genuinely helpful.

This is a role for people who enjoy thinking on their feet, communicating with empathy, and taking ownership of every customer interaction. Whether you’re building your career or bringing prior experience, you’ll find opportunities here to learn, grow, and make an impact every day.

What You'll Do:

Deliver outstanding customer support across phone, chat, and email
Understand customer needs and provide clear, effective solutions
Process requests accurately and escalate when needed
Handle concerns with professionalism, empathy, and confidence
Identify recurring issues and help surface insights for improvement
Follow established guidelines while keeping interactions natural and customer-focused
Maintain quality, consistency, and attention to detail in every interaction

Who We’re Looking For

Strong English communication skills (spoken and written, C1/C2 level)
At least 2 years of customer service experience
Currently based in San Pedro Sula or Tegucigalpa
Strong problem-solving and multitasking abilities
Comfortable working across multiple tools and systems
Calm, professional, and reliable—especially when handling sensitive information
Strong active listening and conflict resolution skills
Passion for delivering positive customer experiences
Organized, detail-oriented, and able to manage high interaction volumes

What You’ll Get in Return

A culture that genuinely invests in your growth
Exposure to global brands and diverse teams
Hybrid work flexibility
Competitive salary and generous paid time off
Comprehensive health coverage (medical, dental, vision)
Wellness support, including at-home fitness programs
Continuous learning and career development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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Have you applied to Crescendo (formerly PartnerHero) within the last two weeks?*

Are you available to work in a hybrid setup*

Are you currently residing in San Pedro Sula or Tegucigalpa, Honduras?*

Do you have 2 or more years of experience in a customer support role?*

What is your current level of English proficiency?*

Our roles require varying levels of English proficiency. To help us assess your level, using a computer, please complete the SolidRoad English Assessment before submitting your application (unless you have already done so).
Instructions:

1. Copy and paste the following link into your browser: https://tinyurl.com/ysehpnr4

2. Complete the full assessment.

3. Use your full name and the same email address as in your application.

4. If you experience a technical issue, please retake the assessment using a different email address*

Which support channels have you handled in previous roles? (Select all that apply)* Email supportPhone supportChat supportI have no customer support experience

Can you handle sensitive customer information with discretion and professionalism?*

Do you have experience resolving customer issues or complaints, and can you maintain composure in challenging situations?*

Can you please confirm that you already have your RTN?*

Please provide your RTN number below.*

Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected]*

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Customer Support Specialist - Omnichannel (GST)

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