Role Details

Type of Support: Omnichannel (Phone, Chat, Email)
Work Type and Location: Hybrid, San Pedro Sula or Tegucigalpa
 

About Us

Crescendo represents peak CX performance in the AI era. We bring together world-class outsourcing expertise and innovative technology to redefine customer experience and operations—delivering scalable results and reliable, around-the-clock support.

At Crescendo, people are at the heart of everything we do. We don’t just match talent with opportunities—we create an environment where careers develop, ideas flourish, and individuals are empowered to make a meaningful impact.

Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

About the Role

Elevate your career as a Customer Support Specialist, collaborating with a global team to provide efficient, accurate, and empathetic support. This role is ideal for someone who is motivated to grow, enjoys solving problems, and is ready to take ownership in a fast-paced and dynamic environment.

We are seeking passionate individuals who genuinely enjoy helping others and want to make a difference through exceptional customer service. Whether you are experienced or early in your career, we will align your skills, background, and interests with one of our trusted partners across industries such as EdTech, eCommerce, FinTech, Health & Wellness, and more.
 

What You’ll Do:

• Deliver outstanding customer service through email, chat, and/or phone support.
• Engage with customers to understand their needs, process requests, resolve concerns, and escalate issues when necessary.
• Identify recurring customer challenges and document insights for continuous improvement.
• Utilize prepared resources and scripts to ensure consistency and quality in customer interactions.

What We’re Looking For:

• Strong English communication skills (spoken and written, C1 or C2 level).
• 2+ years of experience in a customer service role.
• Currently based in San Pedro Sula City or Tegucigalpa.
• Excellent problem-solving and communication skills.
• Ability to multitask and navigate multiple tools or platforms simultaneously.
• High level of professionalism and discretion when handling sensitive information.
• Reliable, proactive, and able to work independently.
• Passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Results-driven mindset with the ability to manage a high volume of interactions.
• Strong conflict resolution skills and composure in challenging situations.
• Solid active listening abilities.

What You’ll Get in Return:

• Hybrid work arrangement
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package, including medical, dental, and vision options (based on country of residence)
• Access to free, posture-based fitness sessions you can do from home
• Ongoing learning and development opportunities through Crescendo and external partners
• A people-first, values-driven culture
• Exposure to innovative global partners and diverse teams
• ​​​​​​​One-on-one coaching, mentorship, regular feedback, and cross-functional growth opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.