Role Details

Location: Metro Manila, Philippines
Work Arrangement: Hybrid 
Type of Support: Omnichannel
Contract Duration: Full Time
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: ASAP

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

As a Customer Support Specialist, you’ll be on the front lines of our growth efforts. Your primary focus will be generating qualified meetings and opportunities by identifying, engaging, and booking conversations with decision-makers at organizations that need our partner's services.

You’ll work closely with our sales leadership and Account Executives to build pipelines, qualify prospects, and ensure a smooth handoff once opportunities are created. This is a high-impact role for someone who loves outbound sales, enjoys the challenge of breaking into new accounts, and is motivated by measurable results.

The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Lead Qualification
  • Engage prospects to understand their IT asset disposition process, pain points, compliance needs, and sustainability initiatives.
  • Qualify inbound and outbound leads using key criteria (volume, timeline, current provider, compliance requirements, and buying process).
  • Confirm next steps and schedule discovery calls with the appropriate sales team member.
• Messaging & Value Communication
  • Clearly communicate our Partner's value: secure data handling, compliance-driven processes, sustainability, and asset recovery.
  • Tailor outreach messaging based on the prospect’s industry, role, and challenges.
  • Handle early-stage objections and keep conversations moving forward.
• Meeting Setting & Opportunity Creation
  • Consistently book qualified meetings with decision-makers.
  • Maintain high-quality handoffs to Account Managers, ensuring all key details are captured.
  • Support the sales cycle by staying involved as needed to keep opportunities progressing.
• CRM & Activity Tracking
  • Accurately log outreach activity, lead status, and next steps in HubSpot.
  • Maintain clean pipeline data to support forecasting and reporting.
• Collaboration
  • Work closely with sales leadership to align messaging and improve lead flow.
  • Share feedback on what’s working in outreach and where messaging can be refined.
  • Participate in team training, coaching, and continuous improvement.
• Pipeline Generation
  • Build a steady pipeline through outbound activity including cold calls and emails.

What We Expect From You:

• Excellent written and verbal English communication skills (EFSET C2 required)
• Strong problem-solving and critical thinking abilities
• Highly organized, accountable, and dependable
• Effective time management with punctuality and schedule adherence
• Empathetic, adaptable, proactive, and an active listener
• Comfortable working in a fast-paced, dynamic environment
• Tech-savvy across web, computer, and mobile tools
• Passionate about delivering outstanding customer experiences
• Curious, eager, and committed to continuous learning
   

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.