SaaS - Account Support Representative

San Pedro Sula, Honduras

Full Time

Customer Experience & Support

Experienced

Role Details

Location: San Pedro Sula
Work Arrangement: Hybrid
Type of Support: Ominichannel (Email, chat, and phones)
Contract Duration: Permanent
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Monday-Friday, 6:00 am - 3:00 pm, Weekends Off
Monday-Friday, 9:00 am - 6:00 pm, Weekends Off | Schedules will be affected by DST
Expected Start Date: February 26, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

We are looking for a detail-oriented and highly organized Account Support Representative to help improve the onboarding experience for our newest customers. This role plays a critical part in ensuring customers quickly realize the full value of the platform by supporting onboarding operations through system configuration, data management, and migration tasks.

The ideal candidate is process-driven, reliable, and comfortable working with data across multiple systems in a fast-paced environment. You’ll collaborate closely with Onboarding Specialists and cross-functional teams, acting as a key contributor to onboarding success and customer satisfaction.

What You’ll Do:

Complete and manage assigned customer account data migrations accurately and efficiently.
Execute required system configurations and platform setups to support onboarding.
Assist in gathering required documentation, system access, and necessary information from internal stakeholders.
Maintain accurate and up-to-date records in the CRM and all relevant internal systems.
Communicate regular status updates with the OSR Team Lead, Onboarding Specialists, and department leadership via email, Slack, and phone.
Identify and provide feedback on opportunities to improve onboarding processes and workflows.
Support additional tasks and responsibilities as needed based on business requirements.

What We Expect From You:

1–2 years of experience working in a KPI- and SLA-driven environment, preferably within a SaaS organization.
Strong ability to work with, analyze, and manage large data sets across multiple systems.
Proficiency with standard corporate productivity tools, including Microsoft Office Suite, CRM platforms, project management tools, email, Slack, Zoom, and phone systems.
Strong technical aptitude and interest in online technology platforms.
Highly detail-oriented and data-driven mindset.
Ability to manage multiple accounts, projects, and tasks simultaneously while remaining calm under pressure.
Exceptional written and verbal communication skills.
Experience with booking and time management software is a plus.

What You’ll Get In Return:

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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