Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

We are looking for a motivated Customer Support Specialist II - Upselling/Sales to support a global indoor adventure experience provider that delivers immersive simulated free-fall experiences through advanced vertical wind tunnel facilities.

In this role, you will deliver high-quality customer support while proactively identifying and converting upselling opportunities that enhance guest experiences. You will engage customers across phone, email, and chat, assisting with bookings, schedule adjustments, post-experience inquiries, and recommending relevant upgrades and add-ons.

This position requires strong communication skills, sales awareness, and the ability to deliver exceptional service in a fast-paced, experience-driven environment where customer excitement and satisfaction are at the core of every interaction.

What You’ll Do:

• Provide omnichannel customer support via phone, email, and chat with timely, professional responses
• Assist customers with reservations, scheduling changes, cancellations, and general inquiries related to their indoor flight experiences
• Identify upselling opportunities and confidently recommend experience enhancements such as upgraded flight packages, group bookings, and special event add-ons
• Handle objections and concerns with a solution-oriented, customer-first approach that builds trust and excitement
• Maintain accurate documentation of all customer interactions in CRM and ticketing systems
• Meet or exceed performance metrics including CSAT, response time, conversion/upsell rates, and quality standards
• Collaborate with internal teams to resolve escalations and ensure seamless end-to-end customer experiences
• Stay updated on experience offerings, promotions, pricing, and operational policies to ensure accurate and engaging customer communication

What We Expect From You:

• Excellent English communication skills (C1 level – verbal and written)
• At least 1 year of experience in customer support, sales, or upselling, ideally in a BPO, contact center, hospitality, or entertainment environment
• Experience supporting customers across multiple channels (phone, chat, and email)
• Strong communication and persuasion skills with a customer-centric mindset
• Ability to multitask and navigate multiple systems while actively engaging with customers
• Strong problem-solving skills, attention to detail, and ability to remain composed in a fast-paced environment

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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