Blended Customer Support Specialist II

San Pedro Sula or Tegucigalpa, Honduras

Full Time

Customer Experience & Support

Entry Level

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Email, chat, text, and phones
Contract Duration: Full Time
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: June 11, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

As an omnichannel Customer Support Specialist, you are the voice (and the thumbs!) of our brand. You won’t just be answering phones; you’ll be orchestrating a seamless experience for our customers across every platform they use—from traditional email and voice to live chat, SMS, and social media.

Your goal is to provide high-quality, personalized solutions while maintaining a consistent brand tone, regardless of the medium.

What You’ll Do:

Multi-Platform Engagement: Manage and resolve high volumes of customer inquiries via Phone, Live Chat, and email within a single unified workspace.
Problem Resolution: Diagnose and troubleshoot customer issues ranging from order tracking and billing to technical product support.
Channel Fluidity: Transition seamlessly between different communication styles—moving from a formal email tone to a quick, engaging chat style without missing a beat.
Customer Advocacy: Act as the bridge between the customer and our product team, documenting recurring issues and suggesting improvements to the customer journey.
Data Integrity: Maintain accurate and detailed records of all interactions in our CRM Zendesk
Proactive Support: Identify opportunities to educate customers on product features, helping them get the most value out of our services.

What We Expect from You:

Communication Ninja: Exceptional written and verbal communication skills. You can explain complex ideas simply and with empathy.
Tech-Savvy: Comfort with CRM software and omni-channel platforms
Adaptability: The ability to multitask in a fast-paced environment. You might be handling three chats while waiting for an email to draft.
Emotional Intelligence: You can read between the lines of a frustrated tweet or a frantic phone call and de-escalate with grace.
Experience: 1–2 years in a customer-facing role (Retail, Hospitality, or Contact Centers).

What You’ll Get In Return:

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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