Technical Writer - SaaS Product Documentation

Metro Manila, Philippines

Temporary

Product & Technology

Experienced

Role Details

Work Arrangement: Hybrid
Contract Duration: Temporary
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: ASAP
Location: Metro Manila, Philippines

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

We’re looking for a skilled Technical Writer to create clear, user-friendly help center documentation for a growing B2B SaaS platform. In this role, you’ll turn complex product workflows into easy-to-follow articles, FAQs, and guides that help customers succeed independently.

You’ll work closely with product and engineering teams, test workflows firsthand, and ensure documentation stays accurate as the product evolves. Your work will directly reduce support tickets and improve the customer experience.

What You’ll Do:

Write, edit, and maintain help center articles, FAQs, and step-by-step guides
Independently explore and test product features to document real user workflows
Translate technical and product requirements into clear, customer-friendly language
Update screenshots, visuals, and references to reflect ongoing product changes
Audit existing documentation to identify gaps, inconsistencies, or outdated content
Partner with product, engineering, and support teams to validate accuracy
Ensure documentation follows established style, structure, and best practices
Support documentation needs for new feature launches and product updates

What We Expect From You:

Proven experience as a technical writer, ideally in a B2B SaaS or technology environment.
A strong understanding of software documentation standards and best practices.
Exceptional attention to detail and a passion for creating clear, concise content.
The ability to translate complex technical concepts into simple, user-friendly language.
Experience with TechSmith products (Camtasia, Snagit)

What You’ll Get In Return:

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Hybrid working arrangements
Competitive base salary
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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Have you worked as a technical writer in a B2B SaaS or technology company before? For how long?*

Which tools have you used to support technical documentation?* Editing and quality assurance tools (Grammarly, Hemingway Editor, Vale, Acrolinx)Help center platforms (Zendesk, Help Scout, Confluence, etc.)Screenshot or video tools (Snagit, Camtasia, Loom)Style guides or documentation frameworksNone of the above

Are you available to work 20–40 hours per week in a contract role?*

Have you created or maintained help center or knowledge base content for customers?*

How comfortable are you translating complex technical concepts into simple, user-friendly steps for non-technical users?*

Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected]*

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Technical Writer - SaaS Product Documentation

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