Role Details

Location: San Pedro Sula and Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Phones and Emails
Contract Duration: Full-time
Work Schedule: Monday to Friday, within business hours between 7:00 AM and 7:00 PM (shifts assigned within this timeframe)
Expected Start Date: March 26, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

Do you like helping others? Crescendo is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across various sectors including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a Crescendo employee, you’ll have the support you need to develop and grow your career. 

The reason you join won’t be the reason you stay.

What You’ll Do:

• Ability to shine under limited supervision.
• Provide world-class live or online support through excellent, friendly, and positive customer service via phones, chat, or email/SMS channels.
• Help customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills by providing accurate information, troubleshooting problems, and ensuring customer satisfaction. 
• Investigate and resolve customer complaints or concerns, collaborating with relevant internal teams to ensure timely resolution and customer satisfaction. 
• Opportunity to provide feedback on customer requests, issues or pain points Ability to work independently and collaboratively
• Personal Reliability and Self-Management
• Development of genuine passion for customer satisfaction and delivering exceptional customer service.

What We Expect From You:

• Flexibility to work on-site and/or from home.
• Schedule flexibility to work AM or PM shifts.
• Excellent (near-native) English (spoken and written)
• Empathy and patience to handle customer concerns and provide
  personalized support.
• Provide excellent, friendly, and positive customer service via email, phone, and text messaging
• Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers with the help they need
• Track common pain points and feature requests that customers express, and share your insights regularly
• Savvy with web, computer, and smartphones
• Background with supporting customer service for e-commerce companies, Experience using CRMs (like Zendesk)
• Experience using ticketing platforms (like Jira)
• Experience providing technical support (bug fixes, access, etc)
• Confidence using different channels of communication, such as phones or SMS

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.