Role Details

Location: Honduras, San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Emails, Text, and Phones
Contract Duration: Temporary of 5 months
Training Schedule: 7:00 AM - 4:00 PM Monday - Friday
Work Schedule: 9:00 AM - 6:00 PM Monday - Friday
Expected Start Date: March 12, 2026
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

The majority of clients begin the sign-up process by scheduling a consultation with a speech-language pathologist. The Customer Support Specialist is responsible for calling clients at their scheduled time, and transferring them to a speech-language pathologist on our team if they successfully answer. Additionally, they’re responsible for following up with clients who missed their consultation appointment with an established follow-up sequence.
 

What You’ll Do:

• Call clients during their scheduled consultations
• Work down a daily list of prospect clients for outreach who missed their initial consultation
• Follow a documented outreach cadence for each client, including a series of text messages and outbound calls over the course of several days
• Confirm information provided by the live caller in advance of transfer.
• Transfer live callers to a speech-language pathologist. If one is unavailable, reschedule the client’s consultation at a desired time
• Correspond with clients via text message in an attempt to get in contact or schedule a follow-up.
• Provide excellent client services and support, and use scripting as necessary for client communications
• Document all outreach attempts, follow-up activities, and statuses within our CRM platform.
• Potential addition of Inbound call answering in the future, following 

What We Expect From You:

• 1-2 years of experience with health plans 
• Experience working in an agile and changing work environment
• Fluent in English, written and spoken
• Proactive attitude and willingness to learn the partner's business
• Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Attention to Detail Double-checks the accuracy of information and work product to provide accurate and consistent work
• Provides information on a timely basis and in a usable form to others who need to act on it
• Carefully monitors the details and quality of one's own and others' work
• Ability to work independently. Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans. Acts with a sense of urgency
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
• Great to have:
  • Experience with and competency in office productivity and collaboration tools such as: MSOffice/Teams or Google Suite and Slack.
  • Familiarity with Salesforce or other CRM platforms.
     

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.