Customer Support Specialist II | For Pooling

Greensboro, NC

Temporary

Customer Experience & Support

Mid Level

Role Details

Location: AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, SC, WA
Work Arrangement: Remote
Type of Support: Email and messaging
Contract Duration: Temporary - 60 days
Training Schedule: Open to shifting schedules (subject to business requirements).
Work Schedule: Open to shifting schedules (subject to business requirements).
Salary: $17.16 per hour

About Us

Crescendo is the AI-native customer experience platform built to run a company’s entire CX operation in one connected system. We bring together customer support, workforce management, quality, and knowledge, with specialized AI agents doing the work and people guiding it.

Over the past year, AI-handled volume on our platform grew 600%. Brands like Grindr, Headspace, and Nothing Bundt Cakes trust Crescendo, and Newsweek recognized us as a 2026 AI Impact Awards winner.

Our mission is to deliver exceptional customer experiences that propel organizations, combining an AI-native CX platform with CX expertise to deepen trust and drive business impact. Join us and help shape what comes next.

Welcome to Crescendo. Welcome to what’s next.

The Role

Crescendo is looking for talented folks to join our Virtual Assistance Teams. We look for candidates who care about the details and are always looking to learn something new. You will solve support cases that include in-depth server troubleshooting, extensive software investigation, plus above-and-beyond empathy.

It’s required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven. We have a range of opportunities available in different industries which include Edtech, eCommerce, Fintech, Health, Wellness, and More. Our interest is to match your unique skills, experience, and interests with our company and our partners.

As a Crescendo employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry.

The reason you join won’t be the reason you stay.

What You’ll Do:

Provide a personable, friendly, and positive customer service experience across all channels, including email, live chat, and occasionally outbound calls if required
Work independently and collaboratively to complete tasks on time based on urgency and importance.
Daily Task Management: Attend morning check-ins to review and prioritize tasks for the day.
Schedule and manage appointments, meetings, and events.
Coordinate and make travel arrangements, including flights, accommodations, and itineraries.
Complete assigned tasks accurately and on time based on incoming orders and priorities.
Follow communication procedures, guidelines, and policies. Research answers or solutions as needed.
Show a strong comprehension of all policies and procedures
Collaborate and be proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
Show strong comprehension of software and systems used, and the ability to navigate across multiple platforms when assisting customers
Tackle a variety of tasks, some of which require you to make judgment calls.

What We Expect From You:

1+ years of experience in a customer service role.
Excellent English skills spoken and written
Excellent problem-solving and communication skills
Tech-Savvy - Web, Computer, Smart Devices
Proficiency in multitasking and working with multiple different tools or platforms simultaneously
Ability to handle sensitive information with confidentiality.
Reliable, resourceful, and capable of working independently.

What You’ll Get In Return:

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Remote working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Company Culture

Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands.

Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset.

Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.

We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at careers@crescendo.ai.

Privacy Notice

Crescendo is committed to protecting your personal data. By submitting your application, you consent to the processing and storage of your information for recruitment and hiring purposes. To learn more about our data protection standards and your rights, please visit our Privacy Center here.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Desired salary*

Earliest start date?*

Can you work weekends?*

Can you work evenings?*

Are you a current employee or a previous employee of Crescendo?*

Voluntary Self-Identification
Gender

We invite you to self-identify your gender. Please note that completing this question is optional and voluntary. This information is being requested to help us measure the effectiveness of our outreach and recruitment programs with regard to gender. Also, in some countries, we are subject to certain affirmative outreach obligations, as well as government record-keeping and reporting requirements. In such countries, this information may be used for these government reporting purposes (to the extent applicable) and in order to help us comply with these requirements.
Not participating in this survey will not have any negative consequences for your (prospective) employment. When reported, the data will be aggregated and not identify you individually. The information you choose to provide will be kept confidential (separate from your application or HR file). Thank you in advance if you do choose to participate!*

Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected] **

Do you reside in one of the following states? AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, SC, WA*

Do you have a backup location with the same level of privacy should your primary residence lose power or internet? This should include a backup plan for both internet and power outages and should not include internet cafes, coffee shops, libraries, study rooms with public internet access or any other public space.*

Again confirming your response from the application, do you have any schedule preferences or restrictions? If so, what are they?*

Confirming your response from the application, do you have any planned time off within 60 days of the start date?*

Do you have at least 2 years experience in Customer Service?*

Please complete a quick network test using this link (https://networktest.twilio.com/) and upload a screenshot of your results:

Please make sure all 6 values are visible: PCMU and Opus - Average, Lowest & Highest*

Are you willing to commit to a 60-day temporary employment contract?*

Human Check*

Submit Application

Welcome to our career page!

Customer Support Specialist II | For Pooling

Apply for this position