Spanish Bilingual Customer Experience & Upselling Specialist (GST)

Role Details

Type of Support: Email, Chat, and Phone Support
Contract Duration: Permanent
Work Schedule: Open to shifting schedules (subject to business requirements)
Work Type and Location: Remote, Metro Manila
Expected Start Date: February 12, 2026
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

As a Spanish Bilingual Customer Experience & Upselling Specialist, you’ll support customers of an indoor skydiving brand by answering questions, managing bookings, and recommending upgrades that add value to their experience.

This position requires strong communication skills, sales awareness, and the ability to deliver exceptional service in a fast-paced, customer-facing environment.
 

What You’ll Do:

• Handle customer interactions via phone, chat, and email
• Support reservations, changes, cancellations, and post-experience needs
• Confidently recommend add-ons and upgrades when appropriate
• Handle objections while keeping the experience positive
• Log customer interactions accurately in CRM tools
• Hit performance goals for quality, CSAT, and upsell conversion
   

What We Expect From You:

• Strong Spanish and English skills, both verbal and written (C1 to C2 level on the CEFR scale)
• Previous experience in customer support, sales, or upselling, preferably in a BPO or contact center environment
• Experience supporting customers across multiple channels (phone, chat, and email)
• Strong communication and persuasion skills with a customer-centric mindset
• Comfort navigating multiple systems simultaneously while engaging with customers
• Strong problem-solving skills and attention to detail
   

What You’ll Get In Return:

• Remote working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.