Role Details

Location: San Pedro Sula and Tegucigalpa, Honduras
Work Arrangement: Hybrid
Type of Support: Tickets
Contract Duration: Temporary  - 90 days
Training Schedule:  Pending confirmation. 
Work Schedule:  Pending confirmation. Hours will range between 6:00 AM and 7:00 PM, with coverage needed on weekends
Expected Start Date: April 9th

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

We are looking for a Content Moderator who will help promote a safe, authentic, and accepting environment on the platform. You will be accountable for applying the partner's community guidelines to content submitted by its users. This role involves monitoring and identifying potentially harmful content, assessing whether it complies with the guidelines, and filtering out anything inappropriate. This will consist of independently and manually reviewing a high volume of items in the backend.

Important Note: Bear in mind that you will be exposed to potentially offensive and disturbing content.

What You’ll Do:

• Provide excellent, friendly, and positive customer service via email
• Help to enforce and ensure compliance with the Community Guidelines for one of the industry-leading dating apps
• Help customers solve problems with strong reading comprehension, problem-solving skills, attention to detail, and critical thinking. 
• Be savvy with the web, computers, and smartphones 
• Be able to work independently and collaboratively  
• Report discrepancies in processes to the Team Leads and upper management
• Collaborate directly with the Trust & Safety Team to escalate sensitive users’ concerns and requests for further investigation 

What We Expect From You:

• Excellent English skills - spoken and written (EFSET results from C1 or C2 level)
• Experience in customer support or content moderation roles
• You’re culturally, socially, and politically aware and are a strong advocate for the LGBTQ+ community
• Excellent communication and interpersonal skills
• Excellent organizational, time management, and follow-up skills
• Strong work ethic and high level of attention to detail and accuracy
• Comfortable making decisions with limited information available
• Experience moderating offensive and disturbing content is a plus

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.