Role Details

Type of Support: Ticket Management
Contract Duration: Full-time
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Work Type and Location: Remote | South Africa

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

As a Hindi Bilingual Content Moderator, you will play a critical role in maintaining a safe, respectful, and inclusive environment on a global location-based social networking platform designed for LGBTQ+ adults. The platform enables users to connect with others nearby through GPS-enabled discovery features, messaging, and profile interactions.

In this role, you will review user-generated content, enforce Community Guidelines, and ensure that all activity aligns with the platform’s safety, integrity, and inclusion standards.

This position requires strong judgment, high attention to detail, and the ability to process a high volume of content efficiently using internal moderation tools and backend systems.

Important Note:
This role involves daily exposure to potentially explicit, offensive, or disturbing content, including sexual content, nudity, harassment, violence, drug-related material, discrimination, and other sensitive themes. Candidates must be comfortable working in such an environment.
 

What You’ll Do:

• Review and moderate user profiles, text messages, images, and videos for policy compliance
• Enforce Community Guidelines and Safety Policies consistently across all moderation queues
• Identify and take action against inappropriate behavior, harassment, impersonation, scams, and harmful content
• Suspend, restrict, or ban user accounts when necessary while documenting detailed rationale in internal systems
• Participate in policy calibration sessions and moderation reviews with management and policy teams
• Identify emerging safety trends, new abusive patterns, or prohibited language within the community
• Report backend system issues, moderation tool discrepancies, or workflow improvements to Team Leads
• Support the onboarding and training of new moderators when required
• Manage escalated moderation cases and sensitive content reviews
• Provide language-specific moderation support for Hindi-language content queues

What We Expect From You:

• Fluency in Hindi and English (written and spoken)
• Strong understanding of and respect for LGBTQ+ communities and inclusive environments
• High level of professionalism, confidentiality, and ethical judgment
• Ability to analyze content quickly and make consistent policy-based decisions
• Strong attention to detail and accuracy under high-volume workflows
• Comfortable working with mobile applications, moderation tools, and backend systems
• Ability to work independently with minimal supervision
• Flexibility to adapt to evolving policies, moderation frameworks, and safety guidelines
• Organized, structured, and process-oriented working style
• Experience in content moderation, trust & safety, or online community management is preferred

What You’ll Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable 
• Competitive compensation based on experience
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.