Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support:  Video Calls and emails
Contract Duration: Full-time
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: February 26, 2026
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

If you’ve worked in Customer Success, Client Services, Account Management, or SaaS Implementation and you enjoy leading client conversations — this role may be for you.

As a Client Onboarding & Enablement Specialist, you’ll host live onboarding sessions that help new customers configure their accounts, understand workflows, and adopt the platform with confidence. You’ll collaborate closely with Sales to align onboarding with client goals and ensure a smooth transition from purchase to productive use.

You’re someone who can guide discussions, simplify technical concepts, and keep sessions structured while remaining personable and engaging. You’re confident in facilitating video-based conversations and adapting in real time.

This is a high-touch, relationship-driven role focused on activation, adoption, and long-term success.
 

What You’ll Do:

• Conducting 30–60 minute onboarding calls to configure accounts based on customer use cases
• Reviewing Sales handover notes to align onboarding with customer requirements
• Running live, screen-shared setup sessions via webcam
• Supporting complex configurations such as smart lock PIN automation and channel integrations
• Delivering multi-session onboarding for enterprise clients with multiple user roles
• Researching edge cases and collaborating with internal teams when advanced solutions are needed
• Ensuring customers complete trial with a fully functional, value-driven setup

What We Expect From You:

• Exceptional written and verbal English (EFSET C2) with the ability to communicate clearly and confidently
• 2+ years of experience in customer onboarding, success, or technical support within SaaS or software environments
• Passionate about delivering outstanding customer experiences and turning challenges into opportunities
• Strong customer-first mindset with a focus on adoption, engagement, and long-term success
• Comfortable navigating web, mobile, and SaaS platforms, able to guide users through setup and troubleshooting
• Ability to explain complex processes simply and clearly, especially during live sessions
• Skilled problem-solver who can adapt solutions to meet each customer’s unique needs
• Confident and engaging presenter on video, building trust and rapport quickly
• Highly organized with the ability to manage multiple onboarding sessions while keeping support personal
• Collaborative team player who works effectively across Sales, Product, and Technical Support

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.