Crescendo represents the next level of customer experience in the AI-driven era. By combining industry-leading outsourcing expertise with advanced technology, we help businesses deliver scalable results and round-the-clock support.

At Crescendo, people are at the center of everything we do. Our goal is not just to match talent with roles, but to foster an environment where careers develop, ideas flourish, and individuals are empowered to make meaningful contributions. Join Crescendo and help shape the future of customer experience.

• Record and post incoming payments on a daily basis
• Support collection activities and address outstanding balances or discrepancies with assigned customers
• Handle chargebacks and disputes, working closely with the Sales team when reconciliation is required
• Convert chargeback information from PDF documents into Excel files following specific formatting and data requirements for entry into the partner’s accounting system
• Reconcile customer accounts and maintain accurate and complete customer records
• Prepare weekly and monthly accounts receivable reports for management review
• Provide support during audits when necessary
• Generate and analyze AR aging reports
• Code corporate card transactions and ensure proper documentation is attached

• Strong English communication skills (spoken and written) with EFSET results at C1 or C2 level
• Up to 2 years of experience in Accounts Receivable role
• Proficient in Microsoft Excel
• High attention to detail when preparing, typing, and reviewing documents while managing priorities and deadlines
• Strong written communication and interpersonal skills
• Ability to manage confidential and sensitive information responsibly
• Capable of organizing and managing daily workload effectively
• Strong analytical and problem-solving abilities, including asking the right questions to reach solutions
• Comfortable navigating computer systems and working with multiple applications

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.